Harbor Brakes & Auto Repair is your go-to destination for all your auto service needs.
Harbor Brakes & Auto Repair is your go-to destination for all your auto service needs. We specialize in brake repair, offering top-quality new rotors at prices comparable to resurfacing costs, ensuring optimal safety for your vehicle. Beyond brakes, we provide a comprehensive range of services, including engine diagnostics and repair, suspension services, oil changes using Mobil 1 high-grade oil, and premium tire services. Our expert technicians are committed to keeping your vehicle running smoothly and safely. We also offer a thorough 24-point inspection with each service, explaining all repair options, including the pros, cons, and potential risks of neglecting an issue. Located in Garden Grove, California, we have earned a reputation for honesty, transparency, and quality work, reflected in our 5-star ratings on Yelp and Google from countless satisfied customers. Trust Harbor Brakes & Auto Repair to deliver exceptional service and keep you safely on the road.
Keywords: Brakes, Rotors and pads, brake repair, brake repair near me, pads, rotors
Interview Q&A
How long have you been in business?
We have been in business for 13 years.
What is your primary product or service?
Our primary product is brake rotors, brake pads, brake sensors. We are an automotive repair business, we do everything from brakes, suspension, tune ups, oil changes, tires, and alignment.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
I have been into cars all my life, from building classic cars to working on the newer ones. Before I had a shop I would always bring my cars to other automotive shops that would sell me on things I knew I didn't need for my vehicle. This shop was created to provide customers a more trustworthy service. Every car will come with a free inspections, a walkthrough of the pros and cons of their vehicle's condition.
How do you differentiate yourself from other businesses in your category and area?
I am 5 star rated on yelp and google. The reason why is because I am fully transparent with my work. I honestly tell the customers everything that is wrong with the vehicle, run quotes, and never pressure anyone into doing a service. My employees reflect the same morals and values.
How many locations do you have and do you have plans to expand?
So far we have 1 and yes we do plan on opening up a second one.
Provide detailed directions to your location
We are off the 22 freeway and Harbor exit. Between Trask and Westminster Blvd.
What type of payments do you accept?
We accepts credit cards (no amex) and cash.
Which areas do you service?
We are located in Garden Grove, California.
Who owns your company or runs daily operations?
Richard Nguyen
What are your hours of operation?
Monday- Friday: 8:30am to 5pm
Saturday: 8:30am to 4pm
What is the best compliment anyone can give you?
Most customers like the way I speak and treat them. They can tell that I am fully honest with them. That and because I would show them what exactly I am talking about. I would talk them to the garage and talk about the process.
What is your favorite quote or Bible verse?
Matthew 22:37-39: “Thou shalt love thy neighbor as thyself”. Jesus summarized all of the commandments in these two: “Thou shalt love the Lord thy God with all thy heart, and with all thy soul, and with all thy mind. “This is the first and great commandment. “And the second is like unto it, Thou shalt love thy neighbour as thyself”.